Frequently Asked Questions
We only allow exchanges for damaged items. Hygienic liner and the tags must be intact to facilitate the exchange.
For hygienic purposes and to ensure the quality of our swimwear, we do not accept returns and exchanges for reasons other than the above.
View our Size Chart here.
- Bank deposit/online transfer (BDO and BPI)
Email will be sent containing our account details upon completion of order. Please make sure to provide the correct email address and contact number.
Please give us 24 hours to process your orders.
We ship Nationwide.
We ship from Monday to Saturday only. Please be reminded that payments deposited or sent by 3pm will be shipped the next day. Any payments made after our 3pm cut-off will be shipped the day after.
No shipping on Sundays and holidays.
We use Go Go Express for Metro Manila and provincial shipping.
Metro Manila Php 100.00
Luzon – Php 170.00
Visayas – Php 190.00
Mindanao – Php 210.00
Islander – Php 190.00
*Shipping Fee is paid directly to courier (Go Go Express) via COD.
*Rates are based on estimated shipping fee for medium pouch packaging.
2-3 days for Metro Manila and 3-5 days for Provincial.
Any delay caused by the courier is beyond our control.
We can arrange for an expedited delivery using Lalamove or Grab Express.
Please email us at firstname.lastname@example.org or message us on Instagram.
Please note that our customers shoulder the delivery fee. Cut off time for confirmed orders is 5pm.
Yes! We will send you an email containing your tracking number once your order has been processed/dispatched.
Yes we do! Note that shipping rates increase for international shipments. We use LBC as our courier.
For rates, email us at email@example.com or message us on Instagram.
Each Solanna Swimwear was designed and created with love. To maximize usage, we recommend these tips to keep them looking as good as new.
- Gentle hand wash in cold water.
- Do not spin-dry.
- Do not bleach.
- Do not dry clean.
- Hang or lay flat to dry
- Dry in shade.
- Do not leave under direct sunlight.
- Do not iron.
- Rinse immediately after use.
- Clean the hardware by brushing it with toothbrush and baking soda.
- Some shades may bleed or transfer when wet (especially colored with white).